Frequently asked questions

A virtual office gives you a professional business address without renting physical office space. With Olea, you get an address at quality offices and coworking spaces across Germany, plus digital mail handling, workspace access when you need it, and full compliance for company registration.

Yes. Your address meets all legal requirements for German company registration as a ladungsfähige Anschrift (serviceable address), including Handelsregister (GmbHG § 8(4)), Finanzamt, Gewerbeamt (GewO), and Impressum (DDG § 5). We provide all necessary documentation and guidance.

Everything you need: unlimited mail receipt, digital mailbox with 5 scans per month, 10 letter archives per month, company registration documentation (Nutzungsüberlassungserklärung and Empfangsvollmacht), workspace booking access, and reception services during business hours. No hidden fees.

Sign up and pay in minutes. After you complete our compliance form (typically 10–15 minutes), we review and activate your account within 1–2 business days. Then you can immediately start using your address and receiving mail.

Mail arrives at your chosen location and is forwarded weekly to our scanning facility. Letters are scanned and uploaded to your digital mailbox within 5–7 days of receipt. You can also add physical forwarding to receive originals by post (€10–75/month depending on frequency), or collect mail in person. Options vary by location.

Pricing depends on your chosen location – from €69/month at launch. Annual plans save 15%. The same complete service is included at every location. No setup fees, no hidden costs.

A virtual office gives you a professional business address and mail handling without high costs, long-term commitments, or maintenance. You save up to 90% compared to traditional leases while getting a credible address, and you can book workspace at your location whenever you need it.

We have locations across Germany including Berlin, Munich, Hamburg, Frankfurt, and Cologne. Browse our location directory to find offices in your preferred business district.

A valid ID (passport or German ID card) and basic business information. If you're registering a company, we'll also need your business registration documents. Our step-by-step compliance form guides you through everything.

German law (GwG) requires identity verification before providing a business address service. This ensures compliance with anti-money laundering regulations and protects both you and our service. The process takes about 10–15 minutes.

1–2 business days after submitting your compliance form. If we need additional information, we'll reach out with clear instructions. Once approved, you'll receive your welcome email with everything you need.

Your address confirmation (Nutzungsüberlassungserklärung), rental agreement, and power of attorney (Empfangsvollmacht). These documents are accepted by Handelsregister, Finanzamt, Gewerbeamt, and for Impressum compliance.

Yes. You can sign up and complete verification before your company is officially registered. Once formed, let us know and we'll update your account and provide the documentation you need for registration with authorities.

Yes. We support international entrepreneurs establishing a business presence in Germany. You'll need a valid passport and your business registration documents. We provide guidance for non-German businesses throughout the verification process.

All data is processed in accordance with GDPR and stored on secure servers within Germany. Documents and correspondence are encrypted with strict access controls. We never share your information with third parties without consent, and you can request data deletion at any time subject to legal retention requirements.

A professional address that meets all legal requirements for German company registration. With Olea, you get a legally valid address at quality offices across Germany, plus documentation, digital mail handling, and workspace access.

All relevant German authorities: Handelsregister (GmbHG § 8(4)), Finanzamt, Gewerbeamt (GewO), and for your website Impressum (DDG § 5). We provide all required landlord documentation and registration certificates.

All German company types: GmbH, UG (haftungsbeschränkt), GmbH & Co. KG, AG, Einzelunternehmen, GbR, and freelancers. If you have questions about your specific situation, contact us.

Yes. Your address meets all requirements for your website Impressum (DDG § 5) as a ladungsfähige Anschrift. You can display it on your website, business cards, email signatures, and all marketing materials.

All mail – including from Finanzamt, Handelsregister, and other authorities – is forwarded to our scanning facility and uploaded to your digital mailbox within hours of processing. You can view it immediately online.

Yes, you can change locations at any time. If you need to move your business address, we'll provide guidance on updating your details with Handelsregister, Finanzamt, and other authorities.

Not automatically. Your Betriebsstätte (place of business) and Ort der Geschäftsleitung (place of management) are determined by where you conduct your work – not just your address (AO §§ 10, 12). You can use our address for Handelsregister, Impressum, and correspondence, and book workspace when you need to work on-site. For specific tax implications, consult your tax adviser.

Mail arriving at your location is collected and forwarded weekly to our scanning facility. Letters are scanned within hours of arrival and uploaded to your digital mailbox – typically within 5–7 days of receipt at your location. You get a notification when new mail is available, and can view, forward, archive, or shred it online.

5 mail scans per month and 10 letter archives per month. Additional scans are €0.79 per letter, and additional archives are €0.10 per letter.

Yes. Add physical forwarding to have original letters posted to any address: • Monthly forwarding: €10/month • Weekly forwarding: €25/month • Daily forwarding: €75/month Domestic postage included. International forwarding available at additional cost.

Yes. Packages are received at your location with the first 7 days of storage free, then €2 per day. You can collect in person or request forwarding to another address.

Usage charges – like additional scans, one-off forwarding, and package storage – accumulate during your billing period and are added to your next monthly invoice. You can view current usage and upcoming charges in your customer portal.

Submit a booking request through your account with your preferred workspace type, date, and time. We confirm availability within 2–4 hours during business hours and send booking confirmation with access details.

Meeting rooms (from €10/hour), coworking desks (from €25/day), and private offices (from €75/day). Workspace packages are also available for regular users. Availability and pricing vary by location.

Discounted rates for regular workspace users. Options include meeting room passes (8, 16, or 40 hours/month), coworking passes (5, 10, or unlimited days/month), and private office passes. Billed monthly, add or remove anytime.

Yes. You can book workspace at any location in our network, not just your registered address. This gives you flexibility to work from different cities when travelling or meeting clients.

Through your account or via the link in your welcome email. Available add-ons include lobby signage, storage lockers, and workspace packages. Submit your request and we'll confirm and add it to your next invoice.

With digital mailbox, your mail is scanned weekly and uploaded to your online mailbox — you can view, download, and manage everything digitally. With mail forwarding, we post the original letters to an address you choose on a schedule (daily, weekly, or monthly). Domestic postage is included in all forwarding options. You can use both together, or just one. Options vary by location.

Pricing varies by location – from €69/month at launch. The same complete service is included everywhere, so price only reflects the address itself. Annual plans save 15%. No setup fees, no hidden costs.

All locations include the same core service — the price difference reflects the address itself. Prime locations in sought-after business districts are priced higher, while locations in quieter areas offer the same service at a lower cost.

No. Your monthly price includes everything: unlimited mail receipt, digital mailbox with 5 scans and 10 archives per month, registration documentation, workspace booking access, and reception services. Usage beyond your included allowance is charged transparently — see our pricing page for details.

Annual plans save you 15% compared to monthly billing. Both include the same core service. Annual plans are billed upfront at the start of each year, while monthly plans are billed on the same date each month.

Prices shown exclude VAT. German tax regulations require VAT to be calculated separately based on your business registration status. The final amount including VAT is shown at checkout.

Credit cards, SEPA direct debit, and bank transfers. All major international payment methods are supported. Payments are processed securely via Stripe.

Monthly plans are billed on the same date each month. Annual plans are billed upfront at the start of each year. You'll receive renewal reminders 30 days and 7 days before your renewal date.

We'll notify you immediately and retry automatically. If payment is still unsuccessful after 7 days, services are temporarily suspended. You have a 90-day recovery period to update your payment method and restore your account.

Yes. Change locations at any time through your account – changes take effect from your next billing cycle. If changing your registered address, we'll guide you on updating authorities.

Request cancellation at any time by contacting us or through your account. We'll send a short confirmation form, and your service continues until the end of your current billing period. We provide guidance on updating your registered address with authorities and handling remaining mail.

Refunds are handled on a case-by-case basis depending on your situation and remaining billing period. Contact our support team to discuss.